Patient-Centric Care
About Value-Based Care
The goal of value-based care is to promote a better patient experience, higher quality care, and better health outcomes.
The goal of value-based care is to promote a better patient experience, higher quality care, and better health outcomes.
By making healthcare proactive, rather than reactive, we can provide a better patient experience and can significantly improve patient outcomes.
Value-based care programs benefit everyone from our patients to providers and the full care team.
By focusing on quality patient outcomes rather than quantity of visits, value-based care teams are encouraged to offer longer appointments, giving patients more time and more frequent visits with their providers.
With smaller panel sizes, our providers see less patients daily than most doctors’ offices. Our physicians and care teams focus on building relationships with their patients, taking the time to get to know them and listen to their questions and concerns.
Care coordination involves organizing services and resources to meet patients’ needs efficiently. It ensures all aspects of care are addressed promptly, including appointments, tests, and treatments. Coordination also involves communication among healthcare providers to ensure everyone is aligned on the care plan.
With a focus on early interventions and preventative measures, emergency department visits and hospital stays are reduced and often avoided.
“This model is really focused on the clinicians. That helps to prevent burnout. To have the time to appropriately spend with patients feels like a luxury and it feels like I’m providing better care and I know the patients are more satisfied with that. And that goes a long way to preventing burnout. I think burnout happens in those care delivery models where the emphasis is on volume. And nobody’s happy that way—the clinicians or the patients.”
Dr. Amy Santin, Hopscotch Primary Care, Asheville – Yorkshire
Our Nurse Care Manager recently met with a patient in the hospital who was preparing to be discharged home. During the meeting, it became clear that the patient didn’t have any follow-up services arranged and would be going home alone. The patient faced going home alone to an unkempt house, with a history of medication non-compliance and no available support from friends or family to provide care or drive them if needed.
In response to these findings, the Nurse Care Manager intervened by arranging for the patient to be admitted to a skilled nursing facility. This decision proved crucial, as shortly after arriving at the facility, the patient experienced a hypoglycemic event that could have been fatal if they had been at home without support.
By giving patients more time with their doctors, they can discuss not only big concerns, but “little” ones too.
This model gives the elderly time to talk to the doctor and the team about problems that are concerning. Little things that pop up at times that don’t seem important but could lead to something later. It helps the patient to feel relaxed and more like an “at home” atmosphere.
An Interview with Dr. Rath Chau of Hopscotch Primary Care
An Interview with Dr. Rath Chau of Hopscotch Primary Care
Hopscotch Primary Care is on a mission to offer seniors an easy path to connect with the top-quality primary care services you need and deserve.
Hopscotch Primary Care is on a mission to offer seniors an easy path to connect with the top-quality primary care services you need and deserve.
With Hopscotch Primary Care clinics throughout Western North Carolina—there’s always a friendly neighborhood Hopscotch to help you achieve your health and wellness goals.
With Hopscotch Primary Care clinics throughout Western North Carolina—there’s always a friendly neighborhood Hopscotch to help you achieve your health and wellness goals.
Read more about value-based care and Hopscotch’s patient-centric care model.
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