FAQ
Based on the information you’re looking for, select from a category below to find answers to our most frequently asked questions.
Based on the information you’re looking for, select from a category below to find answers to our most frequently asked questions.
As a Hopscotch Primary Care patient, you receive a level of care you deserve, delivered by care teams that go above and beyond every day. Learn more about our services and care model.
In addition to the care patients receive at our clinics, we provide support with other care needs that extend beyond the clinic walls including:
Learn more about what to expect as a patient receiving team-based primary care at a Hopscotch Primary Care clinic.
At Hopscotch, we will design a care plan specifically for you. We offer frequent visits to keep you healthy and to respond quickly when you need care urgently.
At this time, we have clinic locations throughout Western North Carolina. Check out our Locations page to find a clinic near you.
At Hopscotch Primary Care, our team-based care supports patients with more resources, time and attention, making care more personalized and accessible. Our care teams include roles like Community Health Workers, Care Manager RNs and Patient Relations Manager to ensure every patient gets the care they need, when they need it, in the clinic and beyond. That includes support with things like navigating health insurance paperwork and finding affordable medications.
We deliver team-based primary care that puts our patients at the center of everything. Our unique model gives our care teams the ability to support our patients with more resources, time and attention. That includes longer appointment times, convenient scheduling, and care that extends beyond the clinic, into our patients lives.
Learn more about what to expect as a patient receiving team-based primary care at a Hopscotch clinic.
We deliver care to older adults on Medicare and patients with complex health issues.
Our unique team-based model empowers our care teams to dedicate more time and resources to our patients, in comparison to more traditional care models. Rather than just treating patients when they’re sick, we prioritize preventative care and act quickly with responsive care when it’s needed.
Learn more about what to expect as a patient receiving team-based primary care at a Hopscotch Primary Care clinic.
At Hopscotch Primary Care, we put our team first, because we know to provide the best care, you need to feel your best. Learn more about working at Hopscotch.
At Hopscotch, our team-based care model empowers our providers to better understand our patients and deliver care that goes beyond with more support, coordination, and communication to meet their needs. With more team members dedicated to address specific needs, patients can receive a higher quality of both preventative and responsive care.
We keep our patient panels small so you can take the time you need with every patient, give them the attention they deserve and deliver thoughtful, high-quality care.
Learn more about careers with us.
As we expand our clinic locations and reach into more communities, we’re always looking for dedicated care providers to join our care teams. Visit our Careers page to learn more about the opportunities with Hopscotch Primary Care and discover open roles.
Each member of our care teams has a specific and important role to play in the care delivered to our patients, in the clinic and beyond. Below are the roles of a typical Hopscotch care team:
Team members providing care in the clinic
Team members providing care either in the clinic or beyond the clinic
Competitive Compensation
We value your expertise, which is why we offer equitable and competitive compensation. At Hopscotch, we believe in recognizing and rewarding our team members for their dedication and commitment to providing excellent senior healthcare.
Full Benefits Package
In addition to competitive compensation, we offer a comprehensive benefits package to support the well-being of our employees. Our benefits package includes paid time off, 401k matching, healthcare coverage, and more.
At Hopscotch Primary Care, the relationships we build empower us to make a difference — that includes the relationships with our partners. Learn more about partnership opportunities.
Our partnerships are vital to the level of care we provide our patients. Our model invests in a community healthcare partnership network to address the broad spectrum of needs in rural communities that impact the overall health of our patients. Being a partner of Hopscotch Primary Care means helping us tackle the challenges faced by our communities and providing a lasting impact.
Learn more about partnership opportunities.
Our community network includes partners that help us support the broad health and social needs of rural communities. Those partners include:
To connect with us about partnership opportunities, please fill out the contact form here.
We welcome Medicare patients to explore our primary care clinics and meet our dedicated care teams. Learn more about Medicare eligibility and enrollment.
People 65 years old or older and younger people with disabilities.
Annual Enrollment Period (AEP): Takes place from Oct 15 – Dec 7. During AEP, you can add, drop, or switch your Medicare coverage. This is also when you may consider switching from Original Medicare to Medicare Advantage
General Enrollment Period (GEP): Takes place Jan 1 – Mar 31. If you didn’t sign up for Medicare during your IEP and you’re not eligible for a Special Enrollment Period (SEP), you can sign up during the GEP.
Initial Enrollment Period (IEP): Takes place as you approach 65 years old. Initial Enrollment Period begins 3 months before the month that you turn 65 and continues for 3 months after the month that you turn 65 (e.g. if your birthday is in June, your IEP will start March 1st and continue through September 30th).
Special Enrollment Period (SEP): This is a time outside of initial and open enrollment periods where you can enroll due to life circumstances, such as the following:
Our Patient Relations Manager (PRM) can help you to answer other Medicare questions. Please contact one of our clinics and ask to be connected to the PRM for additional information.
Whether you’re seeking a primary care physician or a loved one exploring primary care options, we’re here to help. Contact us today to learn more about our services.